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Privacy policy


Trust is a vital part of our relationship with our customers. You trust Medivet to provide your pet with the best possible care and this Privacy Policy explains why you can also trust us to protect your information.

Information Medivet Collects

Medivet offers a wide range of services to ensure that your pet has access to the most sophisticated healthcare treatments available and we want you to understand the types of information that we collect as you use these services.

When you join one of our practices we collect your contact information and use it to keep in touch with you. If you are a licensed breeder then we will collect and store your Breeder License number.

As our relationship with you and your pet develops we may ask for some of your health details but only if this is relevant to your pet’s health.

Our website is packed full of information and tips about caring for your pets and we are happy that it’s used by many pet owners who aren’t yet Medivet customers.

We do collect information about the way you use our website and some information about how visitors are connecting to the site, this will include the operating systems and browser that is used to view the site and the IP address you are connecting from and that will tell us a little about where in the world you are.

Sometimes we will customise the website’s behaviour based on things you’ve done on the website in the past, this means that you may be shown information we think is particularly relevant or interesting to you.

Our website works best when we can use cookies to help us understand the way that you use it, there’s a lot more information about our use of cookies on our website here.

Why Medivet collects data

We’re all about looking after your pet and we use your information to help us do just that. Your information helps us tell you about the services that are relevant to you and to provide you with important health information about your pet. Knowing a little about you also helps us improve the services that we offer now and in the future. As part of this improvement work we monitor the quality and effectiveness of all our services and we use what we discover to improve them.

If you’ve given us permission, we’ll also use the information we hold about you to tell you about products and services that we think might be of interest to you.

We may also run prize draws and competitions, you can refer to their terms on this page.

We sometimes run events, fairs, or even host school visits in our practices. This sometimes entails the production of photographic, video or audio material. If this media contains images of you, we will only make use of it if we have obtained and recorded your consent. Should any media contain images of children, we make use of it with the consent of the child’s parent or guardian.

We may also use CCTV and incoming phone call recording in our practices for training and monitoring purposes. If we do so there will always be a notice board or a voice message prior to us answering your call to let you know what we are doing. If you receive such a voice message and you do not wish your call to be recorded, please inform our member of staff when they answer your call and they will call you back – outgoing calls are not recorded. Records of phone calls which have been recorded are encrypted and password protected. They are deleted within 60 calendar days.

Your privacy controls

It’s really important to us that you are comfortable with the way that we are using your data and you can tell us any time if you’d like to change the way that things are working. To make that easy for you we’ve built a web-based tool that you can use to change your preferences for the way that we communicate with you. You’ll find links to this preference centre on the bottom of any emails from us and on our website. You can also access it directly here.

If you wish to discuss our data protection practices, please contact us on Should you still not be satisfied after doing so, you are entitled to discuss the matter with a supervisory authority.

Sharing your data

Medivet will not share your information with other companies, individuals or organisations unless:

  • It’s part of the diagnosis or treatment of your pet.
  • It’s part of a service that you’ve asked us to provide such as a health plan, financing or submitting insurance claims.
  • You’ve given us consent to do so.
  • We have an identified legitimate interest to do so.
  • We are legally required to do so.

In some very specific situations, we may transfer some of your data abroad. If we do transfer any of your data outside of the European Union we will make sure that it is kept secure. We hold the companies we work with to the EU contract clauses standards.

We participate in the VetCompass scheme, which is run by the Royal Veterinary College. VetCompass is dedicated to learning from current veterinary experience of our pets and using this knowledge to improve understanding for the pets of the future. All client data sent by us for this scheme is aggregated and anonymised. However, we understand if you might wish to opt out of the scheme. If this is the case, please let your practice know. For more information on the scheme, please visit our Vet Compass page.

Keeping your information secure

We know how important your privacy and the security of your personal information are to you and we’ve taken every reasonable effort to make sure that it is safe with us. We comply with all relevant legislation and we meet the standards set by the RCVS.

We use technologies including encryption, pseudonymisation and anonymization to keep your data safe and secure. Our data retention policies are set up to ensure that we do not keep your data for longer than is absolutely necessary. Medivet stores its data on servers located in the European Union.

Talking to us about your data

You can ask to access, modify or delete your data held by Medivet by either contacting your Veterinary Practice or writing to us at

You can ask us any question regarding the data that we store about you by emailing us at or alternatively through the post at:

The Data Protection Officer

Medivet Support Centre

Unit 4, Mowat Industrial Estate

Sandown Road


WD24 7UY

If you are unhappy with anything about our data protection practices we’d like you to let us know by emailing us at If we’re not able to put your mind at rest you do have the right to lodge a complaint with a supervisory authority.

Medivet The Vets and its associated partners are a brand operated by Medivet Group Ltd (“Medivet”), registered under #03481736.

This Privacy Notice was last updated on 22/05/2018